Buyer Success & Growth Specialist for a SaaS Company in the US (Home Based Full Time)
Virtual Coworker
Posted 29 days ago
Full time
$650–$700/mo
≈₱40,000–₱43,000
Philippines only
About the role
• Provide client and buyer support via chat and email
• Monitor campaign performance and Sell-Through Rate (STR); identify and address campaigns at risk of underperforming
• Drive buyer activation, conversion, engagement, and retention through lifecycle initiatives
• Manage community engagement and proactively identify opportunities to improve buyer experience and sales, thinking from the shopper's perspective
• Develop and execute content, UGC, and campaign/promotion ideas — not just support existing ones
• Review and verify campaign orders and ensure compliance
• Maintain daily reports and analyze campaign performance data
• Monitor campaign performance and Sell-Through Rate (STR); identify and address campaigns at risk of underperforming
• Drive buyer activation, conversion, engagement, and retention through lifecycle initiatives
• Manage community engagement and proactively identify opportunities to improve buyer experience and sales, thinking from the shopper's perspective
• Develop and execute content, UGC, and campaign/promotion ideas — not just support existing ones
• Review and verify campaign orders and ensure compliance
• Maintain daily reports and analyze campaign performance data
Required Qualifications
• 1-3+ years of experience in Client Success, Growth, or Marketplace Operations, with a buyer/customer-facing focus (buyer activation, conversion, community management, or customer engagement — not purely backend/seller-side operations)
• Understanding of eCommerce platforms such as Amazon and Walmart
• Demonstrated ability to think from the shopper's perspective and proactively spot engagement or sales opportunities
• Hands-on experience with marketing/creative tools such as Canva, Figma, Klaviyo, or similar platforms — able to both execute and originate campaign, content, or promotion ideas
• Excellent written and verbal English communication skills
• Strong analytical mindset and attention to detail
• Proficiency in Google Sheets / Excel
• Ability to work independently in a fast-paced remote environment
• Understanding of eCommerce platforms such as Amazon and Walmart
• Demonstrated ability to think from the shopper's perspective and proactively spot engagement or sales opportunities
• Hands-on experience with marketing/creative tools such as Canva, Figma, Klaviyo, or similar platforms — able to both execute and originate campaign, content, or promotion ideas
• Excellent written and verbal English communication skills
• Strong analytical mindset and attention to detail
• Proficiency in Google Sheets / Excel
• Ability to work independently in a fast-paced remote environment
Required Skills
Client Relationship Management
English Fluency
Project Coordination
Report Writing
Quality Control
Stakeholder Management
Social Media Management
Retail Operations
Analytics & Reporting
Campaign Management
Community Management
Compliance
Content Creation
Conversion Rate Optimisation
CRM Management
Customer Service
Data Analysis
Email Support
Marketing Strategy
Required Tools
Amazon Seller Central
Canva
Figma
Google Sheets
Klaviyo
Microsoft Excel
Walmart Marketplace
$650–$700/mo
≈₱40,000–₱43,000